Help & Governance
Policies & Legal
Everything that governs how Market Hive SA works, in one place. Browse a topic below or search for a policy.
Legal & Privacy
Terms, privacy, disclaimers and refunds.
Terms of Use
The agreement between you and Market Hive SA.
Read policyPrivacy Policy (POPIA)
How we collect, use and protect your personal information under POPIA.
Read policyCookie Policy
How and why we use cookies on this website.
Read policyLiability Disclaimer
The limits of our role and responsibility as a promotional platform.
Read policyWebsite Disclaimer
How to treat the information published on this website.
Read policyRefund Policy
When refunds may be granted for subscriptions, advertising and products.
Read policyCommunity & Conduct
The standards everyone in the Hive upholds.
Community Standards
How everyone in the Hive treats one another and conducts business.
Read policyContent Policy
The standards every listing, image and submission must meet.
Read policyContent & Social Media Policy
How content is created, submitted, published and managed across our channels.
Read policyVendor Code of Conduct
The standards every vendor agrees to uphold.
Read policySupplier Code of Conduct
The standards every supplier agrees to uphold.
Read policyMarket Organiser Code of Conduct
The standards every market organiser agrees to uphold.
Read policyPatron Code of Conduct
What we ask of every patron in the community.
Read policyBusiness & Commercial
Listing agreements and commercial terms.
Vendor Listing Agreement
The terms a vendor accepts when submitting a listing.
Read policyMarket Organiser Listing Agreement
The terms an organiser accepts when listing a market or event.
Read policyAdvertising & Sponsorship Terms
How advertising and sponsorship work on Market Hive SA.
Read policyAffiliate & Referral Disclosure
How we handle referral links and affiliate relationships.
Read policyShipping & Delivery Policy
How we deliver merchandise, promotional items and prizes.
Read policyPromotions, Media & Safety
Competitions, consent, AI use and protecting minors.
Competition & Giveaway Rules
The rules that apply to competitions and giveaways we run.
Read policyMedia & Photography Consent
How we capture and use photographs, film and recordings.
Read policyAI Content & Image Usage
How we use artificial intelligence tools across the platform.
Read policyFeatured Content & Permission Guidelines
How we create and publish complimentary features, and how permission works.
Read policyChildren & Minors Protection
How we protect children and young people on the platform.
Read policy