Help & Support
How can we help?
Answers for shoppers, vendors, market organisers, suppliers, venues and performers. Search below, or browse a topic.
Getting started
New to Market Hive SA? Start here.
Frequently asked questions
The quickest answers to the questions we are asked most.
OpenHow Market Hive SA works
What the directory does and who it is for, in one page.
OpenFind a market near you
Search markets by city, category or date.
OpenCreate a free account
You need an account to leave a review or list a business.
OpenStep-by-step how-to guides
Illustrated walkthroughs with a picture of every screen. Written for people who do not spend their day on computers.
All how-to guides
The full set of walkthroughs in one place, searchable.
OpenCreate your account
Sign up, confirm your details and log in for the first time. No listing yet, just the account. About 5 minutes.
OpenWhich listing type is right for me?
Vendor, market, supplier, venue or entertainment. Pick the right one before you fill in anything. About 4 minutes.
OpenA tour of your dashboard
Every panel on your dashboard explained in plain language, with pictures. About 6 minutes.
OpenList your vendor business
For stallholders, makers, food traders and anyone who sells at markets. Every field explained. About 15 minutes.
OpenList your market or festival
For organisers. Includes repeating market dates and approving the vendors who attend. About 18 minutes.
OpenList your supplier business
For wholesalers, equipment hire, packaging and services that supply traders and markets. About 12 minutes.
OpenList your venue
For anyone with a space to hire out. A venue is added through the supplier form. About 10 minutes.
OpenList your act or experience
For musicians, DJs, MCs, kids entertainers, dancers and experience providers. About 12 minutes.
OpenEdit and manage your listing
Change your details, swap photos, add a gallery and keep the page accurate. About 8 minutes.
OpenApply to attend a market
How Attendance Confirmation works, and what it is not. Vendors and organisers both. About 7 minutes.
OpenPlans, payment and upgrading
What each plan costs, what it unlocks and exactly how paying works. About 8 minutes.
OpenUnderstand your views and analytics
What the numbers on your dashboard mean and how to get more of them. About 6 minutes.
OpenGet more enquiries from your listing
Photos, wording and the small things that separate a busy listing from a quiet one. About 9 minutes.
OpenListing your business
Vendors, markets, suppliers, venues and performers.
Join The Hive
Register, then choose vendor, market, supplier, venue or entertainment in your dashboard.
OpenVendors directory
See how a vendor listing looks before you create your own.
OpenMarkets & festivals directory
How market and festival listings are presented to visitors.
OpenSuppliers directory
Wholesale, equipment, packaging and service providers.
OpenVenues directory
Venues are listed through the Suppliers & Venues application form.
OpenEntertainment & performers
Musicians, DJs, MCs, kids entertainers and experiences.
OpenMembership & billing
Plans, payments, upgrades and refunds.
Advertising & promotion
Reach market shoppers, vendors and organisers.
Advertise with us
Ad zones, sizes and how to book a campaign.
OpenAdvertising & sponsorship terms
The rules that apply to paid placements and sponsorships.
OpenContent & social media policy
What we can publish and share about your business.
OpenNews & blog
Market news, seller tips and platform announcements.
OpenEvents, reviews & community
Attending events and taking part.
Events calendar
Upcoming market days, festivals, workshops and expos.
OpenCommunity standards
How everyone in the Hive is expected to behave.
OpenReviews & content standards
What we accept in reviews, photos and listing copy.
OpenReport a problem listing
Tell us about a listing, review or advert that breaks the rules.
OpenAccount, privacy & data
Your login, your data and your rights.
Sign in or reset your password
Trouble getting in? Reset your password from the sign-in page.
OpenPrivacy policy (POPIA)
What we collect, why we hold it and how to get a copy of your data.
OpenCookie policy
The cookies this site uses and how to control them.
OpenTerms of use
The agreement between you and Market Hive SA.
OpenPolicies & legal
Every policy that governs the platform.
Policy knowledge base
All 21 policies, grouped and searchable in one hub.
OpenVendor code of conduct
The standards every vendor agrees to uphold.
OpenMarket organiser code of conduct
The standards every organiser agrees to uphold.
OpenLiability disclaimer
The limits of our role as a promotional platform.
Open