Shipping & Delivery Policy
How Market Hive SA delivers merchandise, promotional items, and competition prizes.
Effective date: 17 June 2026
1. Introduction
Market Hive SA is committed to delivering promotional items, branded merchandise, competition prizes, and other products in a reliable and transparent manner. This Shipping and Delivery Policy applies only to products sold or distributed directly by Market Hive SA and does not apply to products sold by independent Vendors, Markets, Suppliers, or Service Providers listed on the platform. By placing an order or accepting a prize from Market Hive SA, you agree to the terms of this policy.
2. Products Covered
Promotional Items: flyers; brochures; stickers; welcome packs; promotional gifts; marketing materials.
Market Hive SA Branded Merchandise: t-shirts; caps; hoodies; aprons; tote bags; coffee mugs; water bottles; lanyards; name badges; banners; gazebos; flags.
Competition and Giveaway Prizes: gift hampers; branded merchandise; vouchers issued by Market Hive SA; sponsored prizes distributed by Market Hive SA; promotional gifts.
3. Delivery Areas
Market Hive SA currently delivers throughout the Republic of South Africa. Deliveries to remote areas may require additional delivery time or incur additional courier charges. International shipping may be offered for selected items at Market Hive SA's discretion.
4. Processing Times
- In-stock merchandise: 2 to 5 business days.
- Custom branded items: 5 to 15 business days.
- Promotional packs: 3 to 7 business days.
- Competition prizes: 5 to 21 business days.
Processing times begin after payment confirmation, artwork approval (where applicable), and verification of delivery information. Weekends and public holidays are excluded.
5. Shipping Methods
Market Hive SA may use reputable South African courier companies or postal services, including:
- door-to-door courier
- collection point delivery
- event collection
- market collection
- digital voucher delivery (where applicable).
6. Shipping Costs
Shipping costs will be displayed before checkout where applicable, included in promotional campaigns where advertised as "Free Shipping", or covered by Market Hive SA for selected competitions or giveaways. Any additional delivery costs resulting from incorrect delivery information provided by the recipient will be the responsibility of the customer.
7. Order Tracking
Where tracking is available, customers will receive tracking numbers, courier information, and estimated delivery updates via email, SMS, WhatsApp, or customer account notifications.
8. Delivery Timeframes
Estimated delivery after dispatch:
- major cities 1 to 3 business days
- regional areas 2 to 5 business days
- remote areas 3 to 7 business days.
Delivery times are estimates only and may be affected by weather conditions, public holidays, courier delays, industrial action, natural disasters, and high-volume promotional periods.
9. Competition Prize Deliveries
Competition winners may be required to provide full name, South African ID or passport (where legally required), contact number, physical delivery address, and proof of eligibility. If a winner fails to provide the required information within the timeframe specified in the competition rules, Market Hive SA reserves the right to select an alternative winner.
10. Sponsored Competition Prizes
Some prizes are supplied by third-party sponsors. Shipping may be handled directly by the sponsor; delivery timelines may vary; Market Hive SA acts only as the competition organiser unless otherwise stated. Market Hive SA is not responsible for delays caused by third-party sponsors or courier providers.
11. Incorrect Delivery Information
Customers are responsible for providing accurate delivery information. Market Hive SA is not responsible for delays or failed deliveries resulting from incorrect addresses, incorrect contact numbers, incomplete delivery details, or failure to accept delivery. Additional delivery charges may apply for re-delivery.
12. Failed Deliveries
If delivery cannot be completed because the recipient is unavailable, the address is inaccessible, or delivery information is incorrect, the courier may attempt re-delivery, hold the parcel for collection, or return the parcel to Market Hive SA. Re-shipping costs may be payable by the customer.
13. Damaged or Missing Items
If an order arrives damaged or incomplete, customers should notify Market Hive SA within 5 business days of delivery, include photographs of the packaging and damaged items, and provide the order number and delivery details. Market Hive SA will investigate the claim and may replace the item, issue a store credit, or provide another suitable resolution at its discretion.
14. Lost Parcels
If a parcel is confirmed lost by the courier, Market Hive SA may dispatch a replacement (subject to availability) or issue a refund or store credit, where appropriate. Investigations with courier companies may take several business days.
15. Promotional Gifts
Complimentary promotional items supplied free of charge cannot be exchanged for cash, cannot be transferred unless specifically permitted, are available while stocks last, and may be substituted with items of similar value if unavailable.
16. Market Collection Events
Certain promotional packs or merchandise may be collected at participating markets or Market Hive SA events. Customers should bring order confirmation, identification, and collection code (where applicable). Market Hive SA reserves the right to verify identity before releasing items.
17. Risk and Ownership
Ownership of purchased products transfers to the customer upon successful delivery. Risk of loss or damage passes to the customer once the courier confirms delivery to the supplied address or authorised recipient.
18. Force Majeure
Market Hive SA shall not be liable for delivery delays or failures resulting from circumstances beyond our reasonable control, including floods, fires, pandemics, civil unrest, government restrictions, courier disruptions, power failures, and severe weather events.
19. Contact Us
For shipping enquiries, customers should provide full name, order number, email address, contact number, delivery address, and a description of the enquiry. Our support team will respond as soon as reasonably possible.
20. Our Commitment
At Market Hive SA, every parcel represents more than a delivery, it represents our commitment to supporting local businesses, celebrating community, and growing South Africa's vibrant market culture.
Policy Amendments and Continued Participation
Market Hive SA reserves the right to amend, update, modify, replace or discontinue this policy at any time, where permitted by applicable law. Any amendments become effective upon publication on the Market Hive SA website or upon notification to users through any reasonable communication channel.
It is the responsibility of users, members, subscribers, vendors, suppliers, service providers, venues, markets, partners and patrons to review the applicable policies periodically. Continued use of the Market Hive SA website, services, directory listings, subscriptions, applications, accounts or participation in the Market Hive SA community following the publication of any amendment constitutes acceptance of such changes and agreement to be bound by the updated terms. If you do not agree to any amendment, you must discontinue use of the relevant services and may request cancellation of your account or subscription in accordance with the applicable cancellation policies.
Document version: 1.0
Last updated: 2 July 2026
The most current version of this policy is always available on the Market Hive SA website.
Questions about this policy? Email [email protected].